Terms and Conditions
Please read carefully as making a Flight Booking or purchasing a Gift Voucher means acceptance of our terms and conditions and legally bound by them.
Barossa Valley Ballooning
Miba Holdings Pty Ltd ACN 131 664 241 ATF Ludlow Family Trust
ABN 76 820 506 039 T/A Barossa Valley Ballooning.
1. Flight Bookings and Gift Vouchers are payable in full at time of purchase. Flight Bookings are valid for twelve months from date of purchase and Gift Vouchers are valid until the Expiry Date printed on the voucher.
2. In the event that you have to alter or cancel your booking, certain conditions and costs will apply:
Alterations and cancellations within 14 days of your flight are not permitted and the full cost of the flight will be due and forfeit.
Cancellations will incur an administration charge of $25.00 per person.
Refunds are not available for bookings held on system for longer than 6 months.
Lateness resulting in missed flight or failure to show on flight day will be considered cancellation and the full cost of the flight will be due and forfeit.
Passengers should make their own enquiries in respect of Travel Insurance if they are concerned they may not, for any reason, be able to attend their booked flight.
Flight Bookings are valid for 12 months from date of purchase.
Flight Bookings and Gift Vouchers are transferable.
Please note ballooning is a weather dependent activity and it may take several attempts to fly. Passengers need to book well in advance of the Expiry Date as no extensions to the Expiry Date will be given due to weather cancellations.
Gift Vouchers
Gift Vouchers are valued for the dollar amount printed on the voucher to be redeemed as payment, or part payment, for the purchase of a *Flight Booking. Gift Vouchers are strictly valid until the Expiry Date shown on the Voucher and must be redeemed prior to the expiry date. Gift Vouchers are not refundable in part or full and cannot be redeemed for cash. * Separate terms apply to Flight Bookings.
3. In the event that Barossa Valley Ballooning cancels the flight:
Optimum conditions must be present before Barossa Valley Ballooning will proceed with a flight as safety is the prime consideration at all times. If adverse weather is forecast or, other safety or operational conditions cannot be met Barossa Valley Ballooning will cancel the flight and passengers will be invited to rebook for another day and it is the passenger’s responsibility to rebook and fly within the validity period of their ticket.
Please note ballooning is a weather dependent activity and it may take several attempts to fly. Passengers need to book well in advance of the Expiry Date as no extensions to the Expiry Date will be given due to weather cancellations.
A refund (less $25.00 administration fee per person) can be requested excluding passengers who made a purchase or part purchase of a Flight Booking using a Gift Voucher.
Refunds for Flight Bookings are not available for bookings held on system for longer than 6 months.
Gift Vouchers are not refundable in part or full and cannot be redeemed for cash.
Flight Bookings are valid for 12 months from date of purchase.
Flight Bookings and Gift Vouchers are transferable.
Barossa Valley Ballooning does not accept any liability for travel and accommodation or any other costs incurred through flight cancellation.
Gift Vouchers
Passengers who have made a purchase, or part purchase, of their *Flight Booking with a Gift Voucher must reschedule and fly within the validity period of their Flight Booking. * Separate terms apply to Flight Bookings.
4. Passengers under 18 years of age must be accompanied by an adult.
5. Where we fly, who can fly :
i) An alternative flight path (i.e. along the Murray River) may be chosen in the case of inclement weather conditions in the Barossa.
ii) We do not fly pregnant ladies – please rebook for a later day or transfer your voucher to someone else.
iii) We require all passengers are able to climb into and out of the basket unaided using the footholds in the basket side, should not have had recent surgery or should have consulted their Medical Practitioner if in any doubt about their suitability to go ballooning.
iv) Those over 110kg may be able to fly but must contact Barossa Valley Ballooning before purchasing a Gift Voucher or Booking a Flight.
6. We are not permitted to fly the disabled for safety reasons – it is a requirement that passengers are able to climb into and out of the basket unaided.
7. All personal belongings of passengers are carried at their own risk.
8. The Barossa Valley Ballooning Passenger Registration Form must be completed and signed on the morning before the flight.
9. Flights are scheduled for approximately one hour but your Pilot has ultimate discretion.
10. Copyright of photographs and films taken by Barossa Valley Ballooning during the tour will be retained by Barossa Valley Ballooning and, may be used in any medium for publicity without prior consent or payment.
11. Barossa Valley Ballooning operates under Air Operator’s Certificate number 1-9KZLV-01 issued by the Civil Aviation Safety Authority.
12. Prices, Inclusions and Terms and Conditions are subject to change without notice.
Privacy
We collect your Personal Information for the primary purpose of providing our service to you. Any information we collect in relation to you is kept strictly confidential. We do not pass on or share any of your personal details with any other party.